Capita AI for Business Value
We're excited to announce a powerful partnership between Capita and Multiverse, driven by our shared commitment to innovation and the enhancement of Capita's workforce capabilities.
Use company code 100936

Why are these programmes important for you and for Capita?
Skill development
This partnership will empower Capita employees through specialised AI training, enabling them to lead AI initiatives that enhance productivity and reduce operational inefficiencies. This will directly support Capita's strategic shift towards technology-driven solutions.
Measurable impact
By participating in these programmes, apprentices will learn to identify AI use cases that can transform Capita's processes, ultimately contributing to significant cost savings and improved profitability.
Cultural Transformation
This partnership is integral to fostering a culture of innovation with agility within Capita. By equipping employees with AI skills, we are promoting an environment that encourages experimentation and collaboration, aligning with Capita's vision of becoming a more agile and execution-focused organisation.

Multiverse partnership | Hear from your Capita colleagues
02:35
AI for Business Value
This programme is designed for Capita team members aiming to lead AI projects and initiatives within their teams, pioneering the adoption of AI at Capita.
Participants will drive measurable business value by identifying AI use cases within the organisation and overseeing the implementation of these technologies.
You will gain a comprehensive understanding of how AI can optimise processes, create meaningful impact, and unlock new opportunities.

Duration: 13 months
Qualification: Business Analyst Level 4 Standard
The Multiverse solution

Technology and AI has radically transformed how the world works, creating the need for a new set of skills in the workplace. But, the current transition from education to work is both economically inefficient and socially unfair. We want to change that.
Multiverse is a new tech-first institution that combines work and learning to unlock economic opportunity for everyone. We deliver a new kind of apprenticeship by harnessing the best of human-centred coaching, technology and AI. It’s a new approach to learning that’s measured, applied, guided and equitable.
We find, train and support talented individuals, wherever they are in their career journey. We equip them with the in-demand AI, tech, software engineering and data skills to transform their careers, helping our customers close their most critical skill gaps.
Our results
4.2 hours
per week saved by month four on programme
96%
of apprentices use their new skills on a daily basis
94%
of apprentices remain at their employer beyond their apprenticeship.
Next steps

How it works
- Get started with submitting your Capita application form here(opens new window)
- You'll then be able to complete your Multiverse application here(opens new window) (use company code 100936)
- Learn more about the programmes available and the process by joining us for a live info session, sign up to attend here(opens new window)(opens new window).
Key Stakeholders
- Claire Bolton, Group Emerging Talent and Professional Development Manager
- Xenia Walters, Chief Strategy & Transformation Officer
- Tiina Stephens, Digital Director
- Scott Hill, Chief People Officer
- Ed Boyns, Director of Organisational Excellence
Find out more
For more information about taking a skills-first approach to upskilling with Multiverse please contact the Capita Academy Apprenticeship inbox at capitaacademyapprenticeships@capita.com.
You're in good hands
#1
provider in UK for Data & Digital skill-building
16,000
Multiverse learners & alumni network
9/10
rating for Multiverse coaches by learners
Frequently asked questions
Application deadline: 2nd December 2024
Onboarding: 17th December 2024
Programme start month: January 2025



