As part of its ambition to build a confident, digitally capable, AI-first workforce, the end-of-life care provider has partnered with Multiverse.
Dignity, the leading end-of-life care provider in the UK, has launched an AI and Data Academy for 55 team members to help improve data visibility across its 570+ branches, while enhancing efficiency and productivity through the use of AI.
Dignity previously devoted significant time to manual processes, including branch-level forecasting, handling over 100,000 paper cheques annually, and tracking leases and sites via spreadsheets. By equipping its team members with AI and data skills, the organisation will avoid future inefficiencies while also building a confident AI-first workforce, able to embrace new tools and lead transformation.
Programmes include Multiverse’s Level 5 AI and Strategy Leadership, which equips non-technical leaders with the skills to strategically leverage AI in their functions. The Level 4 AI for Business Value focuses on building AI literacy and empowers teams to transform manual processes, while the Level 3 AI Powered Productivity helps learners effectively and responsibly integrate GenAI into their daily tasks, driving efficiencies with tools such as Microsoft CoPilot and Gemini.
Zillah Byng-Thorne, CEO at Dignity said: “At Dignity, we recognise that investing in our people is key to driving meaningful transformation. By equipping our teams with advanced AI skills through these programmes with Multiverse, we are empowering them to embrace innovation, streamline processes and lead with confidence in an AI-driven world. This initiative enhances individual growth while also positioning Dignity to deliver greater efficiency and impact for the communities we serve.”
Gary Eimerman, Chief Learning Officer at Multiverse said: “By providing employees with practical skills to harness the power of AI and data, Dignity is building greater visibility and consistency across its branches while readying its workforce to tackle complex challenges, enhance decision-making and deliver greater value.”
Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.
Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.
