AI isn't just for coders and engineers.
Recently published Multiverse analysis of more than 2,500 of our AI apprentices shows that over two-thirds are in roles not traditionally associated with technology.
Nurses, doctors, surveyors and librarians are just some of the roles that make up our AI apprentice base, with learners based around the UK from Birmingham to Bradford, and Manchester to Milton Keynes.
This is the fourth in our series hearing from five of Multiverse's AI apprentices around the UK, who are part of this emerging class of AI jobs - that we’re calling the 'invisible' AI workforce.
Read on for Stephen’s story.
How an AI assistant is providing faster responses to people with learning disabilities
As Head of Public Fundraising at Mencap, based in Leigh-on-Sea, Stephen Mansfield is responsible for driving donations to fund Mencap’s work supporting and campaigning for people with a learning disability. A key channel of engagement is the charity’s Wills and Trusts service, which receives around 7,000 complex and sensitive queries each year from people who are anxious about their loved ones’ financial future.
Stephen built an AI-powered assistant that instantly searches Mencap’s expert knowledge base for answers, and helps coach the staff team to deliver excellent responses.
This smart tool dramatically speeds up response times, helping the team provide clear, accurate information to some of Mencap’s beneficiaries when they need it most.
Crucially, it is also designed to empower team members who have a learning disability to confidently and quickly find the right information for service users. Stephen is now exploring how AI can help create fundraising appeals, driving more donations for Mencap’s vital work.
