Over the past four years, Multiverse has collaborated with the NHS on a shared vision of equipping its workforce with the critical data, digital and AI skills needed for the future of healthcare.
Together, in collaboration with NHS HR, Apprenticeship & Workforce professionals, we've successfully upskilled hundreds of NHS staff members across 100 NHS Trusts. This isn't just a number: it represents a fundamental transformation in how healthcare is delivered, from the frontline to the back office, as staff gain the confidence and expertise to harness the power of technology.
Our partnership was born with the aim of empowering existing NHS staff to drive innovation from within. In a sector with increasing demands and shrinking resources, data and AI present a much needed solution to a growing problem.
“Data more so than ever is a critical commodity in the NHS to support decision making, driving more efficient and effective outcomes for patients,” said Barbara Begg, Head of Central Commercial Function – Commercial Capability at NHS England. “We partnered with Multiverse to upskill our community in data science specialisms, and over the past 18 months, we’ve seen apprentices directly apply their learnings to deliver real results.”
Roxanne Moran, Talent, Learning and Development Manager at National Institute for Health and Care Excellence, said, “We identified digital literacy as a key learning need early on, and our partnership with Multiverse supported us in addressing it through high-quality apprenticeships. The Multiverse team has always been responsive and collaborative, making it easy to support learners and keep momentum going.”
Apprentices are already putting their new skills to use, building innovative solutions that transform their work.
At Royal Free London NHS Foundation, an administrator migrated patient management processes to a digital system, doubling the daily department case load from 30 to 60 patients and reducing wait times from more than 30 minutes, to only 10.
Meanwhile at Medway Foundation Trust, an endoscopy nurse built a Power BI dashboard to automate the theatre audit processes, reducing delays, minimising errors and enhancing resource allocation.
None of this would have been possible without the hard work of HR, Apprenticeship & Workforce professionals across the NHS, who have supported learners to achieve these incredible results, in partnership with senior executive leadership teams.
"The NHS has the highest potential to benefit from technology of any institution in the UK, and its commitment to upskilling its people with the digital and AI skills needed for the future is a testament to its leadership,” said Euan Blair, Founder and CEO at Multiverse. “We've been consistently inspired by the apprentices and the leadership teams who have championed them—they are the true innovators, driving change to make a tangible difference in patient care and operational efficiency."
Samantha Ibison, Apprenticeship and Employability Lead at Leeds & York NHS Trust, said, “Working with Multiverse has been seamless from our very first conversation. The team is responsive, supportive and willing to adapt to our needs as an organisation. Multiverse has also been very effective at understanding our strategic objectives, ensuring our apprenticeships have maximum impact to improve our processes, and ultimately, the delivery of care.”
"We really have enjoyed working with Multiverse – they’re engaged, responsive, and flexible to the changing (and sometimes conflicting!) needs of a big organisation like ours. The apprenticeships have been really popular and are clearly helping us meet the needs of our workforce. We’re excited to continue our partnership with Multiverse and to see the lasting impact it will have on our staff and the care we provide to patients,” said Susana Lucena-Amaro, Associate Director for Learning & Development and Apprenticeships at Barts Health NHS Trust.
By equipping the NHS workforce with the latest digital and AI skills, Multiverse is not only helping individuals grow their careers but also empowering the entire healthcare system to become more efficient, innovative, and resilient.
The staff Multiverse has trained are now the data champions, the digital pioneers and the AI innovators who are helping to make the NHS more ready for the challenges of tomorrow.
