Get better work done faster. No more spending hours on manual tasks with limited impact.
AI Productivity and Workflows
What you'll get
Level 3 Apprenticeship
Digital Support Technician
Fully funded by the Levy.
Duration
13 month delivery, plus 3 month assessment
What's included
Global networking community
Gain access to our community of 20,000+ learners and alumni
Guided by experts
Join 1:1 and group sessions with our industry-expert coaches
Personalised for you
Get personalised guidance and support every step of the way
Applied learning
All of your learning is on-the-job and relevant, so you can drive immediate impact with real-life projects
What you'll need
- Right to work in the UK
- Lived in the UK or EEA continuously for the past 3 years
- Not previously studied the course content
- Not undertaking any other qualification during apprenticeship
- Able to apply learning to role
Application process
Create an account
Click ‘Get started’ below to start building your profile.
Join a live session
Meet the Multiverse team, find out which programme is right for you and learn how to apply.
Speak to your manager
Discuss the opportunity with them and ask how they can support you.
Complete your application
Tell us about your skills, experience, and why you want to join the programme. We’ll help make sure it’s the right one for you.
More
- Read this article for more guidance on manager support
- Check out our Support Hub for more details.
Free
For individuals
Overview
AI Productivity and Workflows takes you beyond personal productivity - from Generative AI foundations through to everyday agentic workflows using the advanced enterprise tools your organisation already has in place. This programme is for you if you're relatively new to Generative AI but already working in an environment with access to Microsoft Copilot Studio, Gemini Enterprise or Claude Team. You'll build the AI foundations you need first, then go further - learning to apply the more powerful tools your organisation has already invested in.
Skills you'll gain
Responsible AI
Data governance
Agentic AI
Data analysis and workflow building
AI championship
Copilot Studio
Gemini Enterprise
Claude Team
Curriculum
Phase 1: Laying the groundwork - AI literacy and responsible use.
Month 1: AI Technologies in the workplace.
Month 2: Prompt Engineering and Risk Assessment.
Month 3: Data Governance for Enterprise AI.
Month 4: Mastering your Core Tools for Productivity.
Phase 2: Building with AI - from use cases to everyday workflows.
Month 5: Quantifying and Scaling AI Impact.
Month 6: Enterprise Communication with AI Agents.
Month 7: From Data Analysis to Data Workflows.
Month 8: AI and the Future of Work.
Phase 3: Championing everyday agentic workflows across your team.
Month 9: Real-World Use Case Project Development.
Month 10: Supporting others to use AI.
Month 11: Ethics of AI.
Month 12: Staying Ahead in the AI Revolution.
Month 13: End point assessment (EPA) preparation.
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Take your career to the next level
Optimise your role
Future-proof your skills
The working world requires a new set of skills and our programmes can help you succeed in today's workplace.
Advance in your field
Advance in your field and receive the promotion or raise you no doubt deserve.
Earn credentials
Earn a nationally recognised qualification that will boost your CV.
Weekly delivery model
Structured learning
~ 2-3 hours
35%
Asynchronous learning
Online, self-paced content that sets the foundation of skills for the module
Live workshops
Instructor-led, interactive workshops that dives deeper and reinforces the asynchronous content
Group coaching
Structured coach & peer support on project deliverables
Coaching support
Includes tutoring, progress reviews and other support.
Applying learning in role
~ 4-5 hours
65%
Project & applied learning
Structured and unstructured application of learning to apprentices’ roles
Approx
6-7
hours per week
Why our approach works
Applied learning
All of your learning is on-the-job and relevant, so you can drive immediate impact with real-life projects.
Personalised for you
Get personalised guidance and support every step of the way from our team of coaches and Multiverse Atlas, our AI-powered on-demand coach.
Guided by experts
Get 1:1 coaching from our industry experts, as well as group coaching sessions and study groups.
Global networking community
Build connections to last a lifetime as a part of our ever-growing apprentice Community of 20,000+ learners and alumni.