The Multiverse blog

Brentwood Borough and Rochford District Councils are strengthening their digital capabilities through enrolment in digital and AI productivity programmes with Multiverse. The 33-strong cohort will increase digital literacy and AI adoption across both councils, while helping build a digital-first culture aligned with each council’s new Digital Strategy for 2025-2028.

With ambitions to become two of the most digitally equipped councils and address systemic resource challenges, the councils aim to equip teams with the skills and knowledge to use AI tools and boost productivity without the need for additional IT and technical support. This will reduce admin bottlenecks and free up time to improve local public services.

Both councils have enrolled in Multiverse’s Data & Insights for Business Decisions and AI-Powered Productivity courses. Staff will build the technical and analytical skills needed to turn data into actionable insights, while the ‘AI Powered Productivity’ course will introduce AI fundamentals and upskill teams in tools such as Microsoft 365 Copilot and Gemini.

Jonathan Stephenson, Chief Executive of Brentwood Borough Council and Rochford District Council said: “As part of our ambition to improve how we serve our local community, we want to equip staff with the skills and knowledge needed to effectively manage resources. Our partnership with Multiverse will support us to embrace new technologies to help us better understand our resident’s needs and target support more effectively.”

Sarah Bennett, Director of Customer and Digital at Rochford District Council added: “Ultimately, we want to deliver the best possible service outcomes for our communities. To do this, it’s vital that we begin embracing digital technologies to deliver more sustainable services and protect our staff from increasing demands. Partnering with Multiverse means our staff are equipped with the skills needed and we can start to embed a digital-first culture across the organisation. It’s an exciting step forward for the council.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “By investing in AI tools and improving digital capabilities through training, Brentwood Borough and Rochford District Council are empowering teams to adapt to future change, enabling better outcomes for the communities they serve. We are proud to support both councils realise these new capabilities and help them unlock new efficiencies to better support their communities and staff.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 30,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Keltbray, a leading construction engineering services provider, is training 25 of its staff through upskilling platform Multiverse. The programme aims to increase team capacity and develop its portfolio in the energy, digital, industrial and nuclear sectors.

Most of the cohort will be enrolled on Multiverse’s Level 3 AI Powered Productivity course, supporting them to effectively leverage GenAI, with the use of tools like Microsoft 365 CoPilot. The remaining learners will join the Level 3 Data & Insights for Business Decisions programme, empowering them to turn data into actionable business insights. By harnessing these tools and skills, the learners will spend less time on repetitive manual tasks, improve communication streams and enhance data analysis, strengthening security and compliance across services.

The training will also serve Keltbray’s wider business impact, creating a more inclusive and accessible workplace. Learnings will support the company to focus on strategy, streamline tasks and improve overall results for clients, allowing teams to focus time on driving contracts in fast developing sectors.

James Dawson, Head of Learning and Development, at Keltbray said: "We’ve launched the Keltbray AI Academy because we’re at a point now where improving our Data and AI capability isn’t just a nice-to-have — it’s become essential. The work we do is getting more complex, the expectations are higher, and the opportunities are bigger. Building a strong foundation in these critical skills will strengthen our position within the industry and support our continued expansion into new sectors.”

Gary Eimerman, Chief Learning Officer at Multiverse said: "In order for Keltbray to continue to grow their established and diverse portfolio across construction and engineering, team collaboration and strategic planning is key. The launch of our latest AI Academy presents an exciting opportunity to support staff in advancing toward the organisation’s objectives, while nurturing talent development across the business."

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Liverpool John Moores University (LJMU) has launched an AI Academy for 134 staff, in partnership with upskilling platform Multiverse. Training will be delivered to staff from across the whole university, from academics to professional services staff working at all levels and in all aspects of the university community.

The academy will help LJMU staff use AI to reduce time spent on manual administrative tasks, strengthen data handling capabilities, improve financial resilience and build a consistent, institution-wide approach to responsible AI use.

Learners will be enrolled on Multiverse’s Level 3 AI-Powered Productivity, which helps teams use GenAI effectively in their daily tasks, driving efficiencies with tools like Microsoft 365 Copilot or Gemini. The AI for Business Value and AI and Machine Learning Fellowship programmes will build the skills needed to use AI responsibly, overhaul processes, and convert data into actionable insights. Level 5 AI Strategy and Leadership will support teams to guide AI implementation across the organisation.

By becoming comfortable with AI tools, the learners will unlock a projected 4.5 hours of time savings each week by streamlining reporting and automating repetitive workflows such as note-taking, triage, and document preparation. This saved time can be spent on higher-value activities, including student support, teaching, research, and writing.

LJMU Vice-Chancellor, Professor Mark Power says: “Our partnership with Multiverse is the key to building confidence in our staff and refocusing time and resources on what matters most – our students.

“Our priority is delivering outstanding teaching and learning to support our students in achieving their ambitions and aspirations. Every one of our staff is crucial to that aim and it’s important that we can realise the benefits of AI across the institution. I look forward to seeing how our AI pioneers progress and apply their knowledge during the course of this programme.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “We’re proud to be partnering with an institution that is placing people and resources at the centre of its approach to AI. Liverpool John Moores University plays a crucial role in supporting students, staff and communities across the city and we’re excited to help teams to develop the skills and confidence that enable them to work more efficiently.”

As part of its broader upskilling programme in the UK, Orange Business, the enterprise division of Orange, has partnered with Multiverse, a leading digital skills education provider, to deliver tailored data and AI training to 50 UK-based team members. Focused on developing data management and AI capabilities, the success of the programme is being highlighted as part of National Apprenticeship Week.

Following a successful pilot, the programme was expanded over the past year, reflecting Orange Business’s strategic focus on digital transformation, improved productivity, and talent development.

Tim Cooke, Regional Solutions Director at Orange Business, a senior professional with more than 30 years’ experience, is among those to have completed an in-depth learning programme with Multiverse. As a result, his productivity has improved significantly, reducing delivery times from weeks to days and accelerating his ability to deliver detailed market and competitive analysis.

Cooke said: “At this stage in my career, it’s important to be intentional about how I keep learning and developing. The training with Multiverse was grounded in foundational knowledge, well-structured and the learnings have become a practical toolkit I use every day. I can now quickly research and deliver comprehensive analysis to my team in as little as 30 minutes, transforming how we work.”

The apprenticeships will run for 13 months, supporting the Orange Business UK teams to optimise processes, identify ethical AI opportunities for its customers, and futureproof for increasing levels of AI integration across the UK business.

Simon Ranyard, Managing Director for Northwest Europe at Orange Business added: “Digital and data skills are no longer an option; they are fundamental to business success. This UK-focused apprenticeship program with Multiverse is a key part of our broader global approach to upskilling our employees. By investing in these skills here in the UK, we are proactively preparing our workforce for the future. This initiative is a win-win, supporting both our people and our strategic objectives to better support our customers.”

Gary Eimerman, Chief Learning officer at Multiverse commented: "Orange Business in the UK has recognised the need to equip its workforce with the relevant skills to take AI and data enabled transformation from ideation to realisation. Through these academies with Multiverse, employees will develop new skills, enhance their capabilities, and contribute to improved operations and customer experiences.”

The newly launched data and AI academies will see staff embark on a range of apprenticeship programmes tailored to a wide range of skills levels and job requirements. This includes Data Fellowship, for enhanced data analysis skills, AI for Business Value, which equips teams with the skills to harness AI for measurable impact, and AI-Powered Productivity, to help employees use Generative AI effectively in their daily tasks.

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The AA today announces a new partnership with Multiverse, the upskilling platform for AI and tech adoption, to build future-ready AI skills across the organisation through its AI for Business Value Apprenticeship Programme. The initiative marks a further milestone in The AA’s AI strategy, which is grounded in delivering “Digital convenience with Human care.”

The partnership moves The AA beyond experimentation and into scaled capability-building, embedding AI skills directly into roles across the business. Designed for individual contributors, the apprenticeship focuses on developing practical, hands-on AI skills that can be directly applied to business challenges. Colleagues are already translating learning into action, using AI tools and techniques to improve decision-making, efficiency and performance.

Colleagues across multiple areas of the business are delivering early impact, including within Customer Operations, where AI-driven insights are supporting improvements in resource planning and operational efficiency. These early results demonstrate how targeted investment in AI skills is enabling The AA to unlock value at pace.

Louise Benford, Chief People Officer, The AA, commented: “As AI continues to transform the way we live and work, we’re choosing to embrace that change with ambition, clarity and care. Through this investment in our people and their skills, we will work with Multiverse to inspire colleagues across The AA with the confidence to work productively alongside AI, while keeping human judgment, creativity and care at the heart of every decision.”

Nick Edwards, Group Chief Digital Officer, The AA, commented: “Our partnership with Multiverse supports our responsible approach to AI adoption, as we continue to use technology to deliver clear value and scale what works to remain always ahead. It also reflects The AA’s ongoing commitment to preparing colleagues for the future of work, by equipping them with the technical skills, data fluency and cross-functional understanding needed to embed AI effectively."

Euan Blair, Founder and CEO, Multiverse, commented: “The AA’s commitment to ‘Digital convenience with Human care’ is a perfect mission-match for Multiverse. Real AI adoption only works when it is human-centric; we need to meet technology with skills to achieve meaningful results. We are proud to empower these 50 learners with the technical fluency and confidence they need to enhance the service they provide, ensuring that people remain at the heart of The AA’s digital evolution."

That’s why, at the start of last quarter, we decided to put the roadmap "on ice" for one week. We paused our standard tickets for our bi-annual Hackathon, inviting everyone across the Tech org, including Engineers, Product Managers, Designers, Security, Data Privacy, and IT to come together and build something new and innovative.

The theme? "The Future is..."

To get into the right headspace, we left our usual desks and set up shop at a dedicated space external to our Paddington office. Tool-wise, we used Backstage, our internal developer portal, in addition to the SkillExchange plugin to crowdsource ideas.

The result? 25 distinct pitches

On the Thursday before the event, idea owners pitched to the group, rallying teams around their vision. We then kicked off Monday with our VP of Engineering, Helen who set the goals for the week. But we didn't just want to code; we wanted to learn. We invited guest speakers from Tessl to discuss evaluating AI agents, and Cursor to share best practices on leveraging AI for product and engineering workflows.

With teams formed and skills matched, the middle of the week was dedicated to deep work. The energy was electric. Teams mixed seniority and discipline; mid-level developers leading discussions and Product Managers getting hands-on with the code.

We saw a massive surge in AI adoption and Developer Experience tooling, balanced with a strong focus on directly improving the experience for our customers and learners, here are some examples:

• Learner experience: Many projects focused on improving the learner experience, such as linking learning directly to a learner’s project problems, personalising content for greater relevance, and designing gamified journeys that reward progress to drive daily engagement.
• AI agents and knowledge capture: One team designed a multi-agent system to automate support ticket research. Another team built bots to reduce repetitive Slack questions. Two groups tackled the challenge of retaining "tribal knowledge" by using Retrieval-Augmented Generation (RAG), unifying various scattered sources and transforming every GitHub PR and Linear Ticket into queryable institutional knowledge, not only improving developer experience but accelerating onboarding time for new joiners.
• DevEx wins: Teams built tools to automate code changes across multiple repositories, and smart test-selectors that identify exactly which tests to run based on codebase changes.

Thursday was the finale. Every single team presented a strict, three-minute pitch to show what they built in just three days.

Our Founder and CEO, Euan Blair, joined senior leaders from our Tech and Customer Success organisations to judge the projects across three specific categories:

1. Most Impactful: How significantly does this improve the experience for customers, learners, or employees?
2. Most Innovative: Does this push boundaries? Does it use AI in a novel way?
3. Most Likely to Ship: How feasible is this? Can we realistically implement it?

We also had a People's Choice Award, voted on live by all hackathon attendees.

The shining light of the week though, in addition to the seriously impressive work in just a couple of days, was the collaboration and team culture we saw. Seeing people who might not usually work together, the diversity of opinions, and watching mid-level devs step up to lead complex projects was the real win.

“What stood out most was the speed to prototype, curiosity, collaboration, and care our teams brought to every idea. Seeing everyone learn from each other, explore new possibilities, and have fun together reminded me why moments like this are so special!”

- Helen, VP of Engineering

We aren't letting these ideas gather dust. We have already reviewed these to decide how best to productionise them and officially add them to our roadmap.

Does this sound like the kind of engineering culture you want to be part of? We are actively hiring in Tech, see live roles here.

Instead of a level playing field, we’re seeing a widening AI adoption gap that threatens to leave a huge portion of the workforce in the digital dust.

The reality? Most companies are treating AI upskilling like a generic software update. But as the numbers show, a one-size-fits-all approach is a recipe for stagnation.

The Seniority Divide: Who’s Actually Using AI?

The most striking trend in our latest analysis is the massive disparity in daily AI usage based on job level. While 52% of mid-level workers collaborate with AI daily, only 21% of junior employees do. This 30-percentage-point gap presents a pipeline problem: If the next generation of talent isn't learning to work alongside AI today, we’re creating a future skills bottleneck.

The research also found a significant divide between those steering the ship and those doing the specialised, day-to-day tasks. Of middle managers, 48% are using AI regularly, while only 20% of individual contributors do the same. When nearly half of managers are leveraging AI but only a fifth of their direct reports are, the productivity gain of AI stays trapped at the top, rather than fueling the engine of the entire team.

While senior staff and middle management have leaned into the tech, junior employees and individual contributors are being left to figure it out on their own.

The Perception Gap: A 17-Point Reality Check

It’s not just that usage is uneven—it’s that leaders often don’t realise how uneven it is. There is a significant disconnect between what’s happening in the C-suite and what’s happening on the ground: 59% of leaders believe their teams are regularly engaging with AI, but in reality, only 42% of employees are doing so.

This 17-percentage-point perception gap suggests that while leaders are sold on the vision of an AI-powered workforce, they haven't yet provided the practical, job-specific pathways to get there.

The Solution: Training for the Real World

The bottom line is clear: One-size-fits-all upskilling benefits no one. You can't give a data analyst and a marketing coordinator the same prompt guide and expect magic to happen.

That’s why we’ve expanded our portfolio of AI programmes to make sure we can teach anyone, in any job, how to use AI to be more effective at work. To date, we’ve trained 1,220 unique job titles. Today, we’re taking that a step further by introducing:

• AI Solutions Builder: Designed to develop agentic AI experts who design custom tools to boost productivity.
• AI Transformation Architect: To train experts to orchestrate and scale automation across the entire enterprise.

Whether you're looking to empower a junior contributor or train a specialist to overhaul your entire workflow, the training must be as specific as the role itself.

Ready to Close the Gap?

If you’re ready to move past the AI hype and start seeing real-world ROI across your entire organisation, we’re here to help. Learn more about our full offering here.

Addison Lee is signalling a clear commitment to its team’s long-term development, and a bold shift in its 50-year legacy. The capital’s premier ground transportation and courier provider is moving beyond its roots as a traditional fleet operator to become a data-driven logistics powerhouse, by launching a new training scheme in partnership with upskilling platform Multiverse.

This initiative is the cornerstone of a new strategic direction designed to solve for growth in an increasingly complex urban landscape. By empowering AI and data literacy across its organisation, Addison Lee is evolving its business model to meet the surging demands of a modern, fast-paced London.

Addison Lee is enrolling 20 team members into Multiverse programmes, where they will learn how to use AI and predictive modelling to:

• Anticipate market demand: Moving from reactive scheduling to proactive deployment.
• Optimise urban logistics: Reducing dead mileage and ensuring the most efficient routing for every courier and passenger journey.
• Scale operations: Using data-led insights to identify and capture new market opportunities across the UK.

Programmes include Level 3 Data & Insights for Business Decisions and the Level 4 Data Fellowship, which empower learners with the skills to navigate programming, modelling and analysing data, so they can harness insights that have a measurable impact on the business.

The training scheme will also include the Level 4 AI for Business Value and the Level 6 AI & Machine Learning Fellowship, courses which will help teams to identify ethical AI opportunities and drive adoption of these opportunities across the business.

By applying these learnings, Addison Lee will be able to optimise daily operations, from rota scheduling to demand forecasting, reducing wasted time on the road and turning data insights into tangible business gains.

Patrick Gallagher, Interim CEO at Addison Lee said: “As we mark National Apprenticeship Week at Addison Lee, we’re taking a fresh approach to how we grow our business and prioritise the development of our teams. By integrating data and AI we can more easily predict when and where customers need us and continue to deliver a reliable service across London. On top of that, we will be able to support our drivers more effectively and have the resources and knowledge to drive internal efficiencies across our business.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “Addison Lee is a household name, but their vision for the future is what makes this partnership so compelling. They are recognising that the clearest path to growth lies in the potential of their people. By mastering AI and data, their team is proactively shaping the next era of London logistics and ensuring the business remains a leader in a rapidly evolving market.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Ahead of National Apprenticeship Week, the UK’s premier parcel delivery company, the Evri Group, has announced the launch of a new apprenticeship scheme in partnership with leading upskilling platform Multiverse. Starting in February, the scheme is designed to strengthen data and AI skills across its workforce.

More than 90 team members from various departments will join one of four dedicated pilot programmes that comprise the Evri Group’s newly launched AI and Data Academies. The two academies, which offer both level 3 and level 4 courses, are aimed at those who don’t currently work in AI and data, but who want to build practical, career-enhancing skills in these fast-growing areas.

Learners will gain hands-on skills through Multiverse’s applied learning model, culminating in a final assessment. Those who successfully complete the course will achieve a recognised apprenticeship L3 or L4 qualification in their chosen specialism, equipping them with new skills and knowledge in these areas to apply within their current role.

Lyn Warren, Chief HR Officer at Evri, said: “I'm delighted that we’ve been able to offer these fantastic programmes through our partnership with Multiverse. At Evri, continuous learning and development is a core part of who we are, and we’re committed to giving colleagues every opportunity to grow, build new skills and progress in their careers.

“With AI and data playing an increasingly important role across our industry, this is a fantastic chance for colleagues outside of traditional tech and data roles to gain practical, future-focused skills that can make a real difference in their current roles and beyond.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “AI and data are no longer just tools for tech teams: they are the fundamental building blocks of the modern workplace. By launching these academies, Evri is staying ahead of the curve and ensuring its workforce is equipped for the future of logistics. We are proud to partner with a forward-thinking brand that recognizes that the best way to drive innovation is to invest directly in the people who know the business best.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

We are thrilled to announce that Multiverse is officially expanding into Germany through the acquisition of StackFuel, the country’s top-rated data and AI training provider.

For anyone looking to join a company that is not just growing, but actively reshaping the European economy, there has never been a more exciting time to be here.

Our Growth Trajectory

This expansion comes at a time of strong momentum for Multiverse:

• Financial Strength: We recently surpassed the $100 million annual revenue milestone.
• Accelerating Growth: We’re adding more than 100 roles to our team this quarter.
• Operational Excellence: Alongside this growth, our EBITDA continues to improve, proving that we are building a sustainable, high-impact business for the long term.

The Mission: Solving Germany’s Digital Skills Gap

Germany is Europe’s largest economy, built on a foundation of industrial excellence. However, even the strongest economies face challenges. Currently, the German economy is at a crossroads: by 2040, it is projected to have a gap of over 660,000 unfilled IT roles, specifically in Data and AI. Six out of ten workers will need significant reskilling by 2030 just to keep pace.

The demand for change is coming from the ground up, but the supply isn't there yet: While more than 61% of German employees say they want AI training, only 5% of German companies currently provide it to all their employees.

This is where Multiverse comes in, to do what we do best: bridge the skills gap through high-quality upskilling programmes.

Why StackFuel?

To kick-start our entry into the German market, we knew we needed a partner that shared our values and our commitment to excellence. StackFuel is the leader in German data and AI training, bringing with them:

• A Proven Track Record: A reputation as the country’s top-rated training provider, with a 92% completion rate on their programmes.
• Practical learning: Their commitment to hands-on learning mirrors our own, with 90% of their training occurring in real business environments.
• Enterprise Relationships: A prestigious roster of Germany’s leading enterprises already using their platform, including Mercedes-Benz, Telefónica, Telekom, Siemens, and Miele.
• Government Trust: StackFuel holds the AZAV accreditation, the gold standard for government-funded training in Germany, providing regulatory funding for upskilling.
• Expert Talent: A team of specialists who understand the local market and the nuances of the German industrial landscape.

By combining Multiverse’s advanced AI expertise and financial firepower with StackFuel’s deep-rooted trust and reputation, we are creating a powerhouse capable of equipping the German workforce with the tools they need to thrive.

100,000 Careers, Transformed

Together with the StackFuel team, we have set a bold, immediate goal: to train 100,000 German workers.

This is the kind of scale and impact that defines Multiverse. We are building the infrastructure for the future of work, and we’re doing it across borders.

Join Us on the Journey

For those looking to build a career with impact, there has never been a more exciting time to work at Multiverse. When you join us, you are joining a company that is:

• Scaling rapidly: We are expanding our reach to help more people solve problems and unlock efficiencies through AI.
• Mission-driven: We believe our social contract depends on empowering everyone to benefit from AI opportunities.
• Innovation-focused: We derive learning goals from corporate strategies to ensure we are delivering the most relevant, future-ready skills.

As we scale our operations across Europe and continue to innovate in the AI upskilling space, we are looking for builders, thinkers, and changemakers to join our team. If you want to work at a company where your contributions move the needle on a global scale, we’d love to meet you.