Track quantifiable return on learning investment through business efficiencies, productivity and cost-savings.
Data and AI Accelerator
This programme is designed for entry-level employees. Combining workplace readiness with practical data and AI skills, learners develop the confidence to communicate professionally, solve business problems, and use AI safely and effectively in their day-to-day roles through a real business project.
Key info
Level 3 Apprenticeship
Digital Support Technician
Fully funded by the Levy.
Duration
12 month delivery, plus 3 month assessment
Entry requirements
- Right to work in the UK
- Lived in the UK or EEA continuously for the past 3 years
- Not previously studied the course content
- Not undertaking any other qualification during apprenticeship
- Able to apply learning to role
Fully-funded
Eligible for full Levy funding
Course overview
This programme is designed for entry-level employees. Combining workplace readiness with practical data and AI skills, learners develop the confidence to communicate professionally, solve business problems, and use AI safely and effectively in their day-to-day roles through a real business project.
Skills gained
Visualisation and reporting
Automation processes
Data-driven decision making
AI prompting
Business outcomes
Accelerate productivity
by ensuring entry talent can apply AI and data tools in real workflows from the start
Reduce ramp up time
enabling team members to streamline workflows and contribute to continuous delivery from day one.
Future-proof your pipeline
with a scalable, repeatable model for developing AI-enabled talent year after year
Reduce manager overhead
by developing workplace-ready behaviours, so line managers spend less time coaching the basics
Curriculum
Data and AI Accelerator
Starting strong
Module 1 — Starting strong
- Mapping your communication channels
- Building your channel reference guide
- AI for building and testing
- Drafting stakeholder replies with AI
- Refining AI drafts for stakeholder tone
- Evaluating stakeholder communications
- Building your evaluation annotations
- Evidencing initiative and collaboration
- Comparing team norms with AI
Mapping AI opportunities
Module 2 — Mapping your AI opportunities
- Setting up your professional operating system and using AI safely
- Researching with AI and building your 90-day plan
- Mapping your digital world
- Working securely while spotting AI opportunities
Using data responsibly
Module 3 — Using data responsibly
- Backing up and reducing the risk of data loss
- Securing information, meeting legislation and using AI safely
- Checking and cleaning your data
- Using AI to spot patterns and share improvements
Improving support systems
Module 4 — Improving support systems
- Mapping and operating your helpdesk workflow
- Using AI to improve ticket resolution
Solving digital problems
Module 5 — Solving digital problems
- Structured troubleshooting: a method for diagnosing digital problems
- AI-assisted diagnosis and productivity tools for stakeholder support
Owning your development
Module 6 — Owning your development
- Know yourself: self-assessment and professional independence
- Plan your path: evaluating sources and building a CPD plan
Leading a team improvement
Module 7 — Leading a team improvement
- Scoping and designing a data-enabled improvement
- Implementing and evidencing impact
Building your AI toolkit
Module 8 — Building your AI toolkit
- Auditing AI use and building a prompt library
- Designing AI-augmented workflows and evaluating impact
Coaching a colleague
Module 9 — Coaching a colleague
- Diagnosing a colleague's coaching need
- Planning an I-We-You coaching session
Driving change
Module 10 — Driving change
- Reading the dashboard and benchmarking the market
- Building a change recommendation
- Building a risk register
- Stress-testing your plan with AI
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Why our approach works
Measurable Impact
Applied learning
We deliver project-based learning in a real-world context, personalised to each learner, to drive deep skill retention.
Guided by experts
Learners receive 1-to-1 coaching from industry experts, regular group coaching and community collaboration.
Transform careers
Everyone in your team has future-focused potential and deserves equitable access to economic opportunity.
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