Before You’re an Apprentice

Last updated: 28/05/2026

These terms explain how we handle information provided through our pre-apprenticeship products and services — including diagnostic tools, skills assessments, and any other Multiverse products you use before signing up to an apprenticeship programme (together, the “Services”). By using any of these Services, you’re agreeing to what’s set out here.

What’s covered here

Our pre-apprenticeship tools help us understand your organisation’s skills gaps, capability needs, and priorities. We want to be clear about how information provided through these Services is used, protected, and what we’ll never do with it — and we’re committed to treating it with the level of care it deserves.

Personal data (like names and email addresses) is handled separately under our Privacy Policy.

If you sign a Master Services Agreement (“MSA”) with us for apprenticeship services, that agreement governs those services from that point — but these terms still apply to data collected through our pre-apprenticeship Services before or alongside it.

How we use information provided

We use information provided through the Services to:

• Run and deliver the Services for you
• Improve our products and wider services
• Understand how our products are being used
• Create benchmarks across our customer base
• Inform how we develop our services and commercial strategy

By using the Services, you give us permission to use information provided for all of the purposes above. Where that use is for benchmarking, product improvement, or strategic purposes, we do so only in aggregated or de-identified form — meaning it cannot be traced back to your organisation.

What we’ll never do

• Sell your data or share identifiable business information with third parties
• Let any other customer or prospect see your business insights
• Use your data for advertising or marketing
• Use outputs or insights from the Services as a basis for our pricing or to impose unfair commercial terms in any negotiation with you
• Let one customer’s data leak into another customer’s experience
• Make a significant decision about your organisation or your people based solely on AI — there’s always a human in the loop
• Collect biometric data through the Services
• Allow any third-party AI provider we work with to train on your data

What we ask of you

When using the Services, please don’t:

• Submit sensitive personal information (like health data or biometric data) — our pre-apprenticeship tools aren’t designed for that
• Share confidential information belonging to a third party that you don’t have permission to share
• Use outputs from the Services to make decisions without a human reviewing them first
• Try to reverse engineer or extract any of the technology behind the Services
• Use the Services or their outputs to build or train a competing product
• Present outputs from the Services as something they’re not — for example, as a formal audit, certified assessment, or guaranteed result

Confidentiality

Information provided through the Services is treated as confidential. We restrict internal access to authorised personnel only, and handle it with the standard of care you would expect from a trusted partner.

AI-assisted processing

Some of our pre-apprenticeship tools use AI-assisted technology to generate insights and recommendations.

Who owns what

Our products and Services — including all the software, models, and frameworks behind them — belong to Multiverse. The underlying business information you provide stays yours. The insights, outputs, and analyses we generate through the Services are ours.

How long we keep your data

We retain business data collected through the Services for a reasonable period after your last use, in line with our internal retention schedule.

A note on our outputs

The Services are provided for evaluation purposes. While we aim for accuracy, we can’t guarantee that every output will be complete or error-free. Nothing produced through the Services constitutes legal, financial, or regulated education advice.

A few other things

We may update, pause, or discontinue any of the Services at any time. If we make material changes to these terms, we’ll give you reasonable notice. Continuing to use the Services after an update means you’re accepting the revised terms.

We may rebrand or rename any of our products from time to time. If we do, these terms still apply — a name change doesn’t change how we handle your data.

These terms are governed by the laws of England and Wales.

© Multiverse Group Limited. 2 Eastbourne Terrace, Floors 5 & 6, London W2 6LG.