Multiverse coaches: the coaching model behind every outcome

Behind every outcome Multiverse delivers — the productivity gains, the promotions, the millions in cost savings — there are the coaches; educators with deep subject-matter expertise and the skills to translate that expertise into measurable change for learners.

Multiverse coaches are not a supporting element of our model. They’re its engine, and a real difference maker when it comes to the quality of our apprenticeships. That’s why our learners report a coach satisfaction rating of 97%.

A coaching model built for every stage of the journey

Throughout their learning journey, Multiverse apprentices are not supported by a single generalist tutor. They’re accompanied by a team of specialists, each dedicated to maximising their progress through different phases of their programme. This way, they’re not reliant on a single generalist mastering the distinct skills required to onboard, teach content, and drive on-the-job application simultaneously.

Launch Coaches set learners up for a flying start, getting them ready — and excited — for what lies ahead. Technical Instructors help learners acquire new skills and bring their deep industry experience to each module. Cohort Coaches work with learners throughout the core of their programme, combining group sessions with individual support to help them apply new skills directly to their role from day one. And Success Coaches guide learners through their end-point assessment, helping them demonstrate everything they’ve gained throughout their programme.

Multiverse’s coach-to-learner ratio has been designed to maximise support at every step of the journey, and represents a structural commitment to the quality of human-led coaching at the heart of every programme.

Learners can also book 1:1 support on demand directly through the learning platform, as often as they want to. So support is always there when it’s needed, not just when it’s scheduled. Additional Learning Needs are taken care of from the start, or, if identified by the coach later during the programme, professionally assessed and addressed. 

Industry practitioners as well as expert educators

Multiverse coaches are industry practitioners as well as expert educators. They join the team after spending several years working in industry, bringing that expertise into their coaching sessions.

Coaches have an average of five years of industry experience. More than 70 hold advanced degrees, including PhDs and Master’s qualifications. There’s even the odd astrophysicist and former Air Force Lieutenant among them. And, to stay current, coaches complete an average of 60 hours of technical upskilling per year themselves.

"As I have practical experience in industry, I know what it takes to manage projects, solve problems and use data in real-world cases. This means I am able to take an applied learning approach and elevate it with anecdotal examples. I can share potential outcomes, common pitfalls and key tools to use based on the needs of different apprentices and partners, and make sure the theory taught is always applicable to the apprentice's role."

— Adam Harris, Data Fellowship Coach and former civil engineer

The Compass Framework: how Multiverse recruits and develops great coaches

Multiverse hires, trains and evaluates all coaches against our unique Compass Framework, built around four competencies:

Industry expertise: Coaches have the expertise to deliver effective, enjoyable and relevant learning.

Data-driven: Coaches plan every session using data on learner progress and client needs.

Connector: Coaches build trust and create the psychological safety that empowers learners to take risks, ask questions and grow.

Guide: Coaches help learners identify high-impact projects, ask the right questions to help push thinking forward, and provide constructive, actionable feedback — typically within 24 hours.

These competencies all work to reinforce each other to guarantee a high level of apprenticeship coaching quality. Industry expertise forms the foundation, but it is the data-driven preparation, the human connection and thoughtful guidance that turn expertise into learner outcomes.

50 million reasons great coaching matters

In just one story illustrating the impact of Multiverse coaches, a new customer enrolled 50 apprentices onto data-focussed programmes, and tasked them to develop the skills to help their teams with a major cost-saving initiative.

When poor data quality emerged as a recurring issue for the company, one of their coaches guided the group toward problem solving: how could apprentices apply their data cleaning skills? What approaches would work in their specific context? Which stakeholders needed to be engaged to make changes stick?

The outcomes were transformative. Cost assessments that previously took weeks became near-instant. A spend management system developed by one apprentice was adopted across every category lead in the organisation. Overall, more than £50 million in savings were identified.

Future ready coaching, today

Our coaching model is tried and tested — it works. But that doesn’t mean we’re not continuously improving our approach.

Atlas, Multiverse’s AI coach, works alongside the human coaching team to supercharge their impact. Recent improvements mean Atlas now resolves 88.3% of routine inbound support queries, such as scheduling questions and platform navigation. To date, it has answered more than 1.5 million questions and earned a 99% helpfulness score from users. 

The proportion of coach time spent on routine support has dropped from 41% to just 18% as a result, meaning they have more time for the high-impact work that AI can’t replicate: mentorship, pastoral care and deep developmental coaching.

We’ve also hired 40 new coaches and instructors in the last quarter alone, while making our recruiting pipeline stronger and more predictable than ever.

This investment in coaching capacity and advanced tooling is a reflection of what we’ve always believed: that the quality of the coach-learner relationship is what determines the quality of the outcomes at the end of it.

Read our latest Impact Report to discover how Multiverse is transforming the way people learn and work, and helping thousands of workers unleash AI's potential. Or get in touch to learn more about how Multiverse can support your workforce.