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As part of its broader upskilling programme in the UK, Orange Business, the enterprise division of Orange, has partnered with Multiverse, a leading digital skills education provider, to deliver tailored data and AI training to 50 UK-based team members. Focused on developing data management and AI capabilities, the success of the programme is being highlighted as part of National Apprenticeship Week.

Following a successful pilot, the programme was expanded over the past year, reflecting Orange Business’s strategic focus on digital transformation, improved productivity, and talent development.

Tim Cooke, Regional Solutions Director at Orange Business, a senior professional with more than 30 years’ experience, is among those to have completed an in-depth learning programme with Multiverse. As a result, his productivity has improved significantly, reducing delivery times from weeks to days and accelerating his ability to deliver detailed market and competitive analysis.

Cooke said: “At this stage in my career, it’s important to be intentional about how I keep learning and developing. The training with Multiverse was grounded in foundational knowledge, well-structured and the learnings have become a practical toolkit I use every day. I can now quickly research and deliver comprehensive analysis to my team in as little as 30 minutes, transforming how we work.”

The apprenticeships will run for 13 months, supporting the Orange Business UK teams to optimise processes, identify ethical AI opportunities for its customers, and futureproof for increasing levels of AI integration across the UK business.

Simon Ranyard, Managing Director for Northwest Europe at Orange Business added: “Digital and data skills are no longer an option; they are fundamental to business success. This UK-focused apprenticeship program with Multiverse is a key part of our broader global approach to upskilling our employees. By investing in these skills here in the UK, we are proactively preparing our workforce for the future. This initiative is a win-win, supporting both our people and our strategic objectives to better support our customers.”

Gary Eimerman, Chief Learning officer at Multiverse commented: "Orange Business in the UK has recognised the need to equip its workforce with the relevant skills to take AI and data enabled transformation from ideation to realisation. Through these academies with Multiverse, employees will develop new skills, enhance their capabilities, and contribute to improved operations and customer experiences.”

The newly launched data and AI academies will see staff embark on a range of apprenticeship programmes tailored to a wide range of skills levels and job requirements. This includes Data Fellowship, for enhanced data analysis skills, AI for Business Value, which equips teams with the skills to harness AI for measurable impact, and AI-Powered Productivity, to help employees use Generative AI effectively in their daily tasks.

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The AA today announces a new partnership with Multiverse, the upskilling platform for AI and tech adoption, to build future-ready AI skills across the organisation through its AI for Business Value Apprenticeship Programme. The initiative marks a further milestone in The AA’s AI strategy, which is grounded in delivering “Digital convenience with Human care.”

The partnership moves The AA beyond experimentation and into scaled capability-building, embedding AI skills directly into roles across the business. Designed for individual contributors, the apprenticeship focuses on developing practical, hands-on AI skills that can be directly applied to business challenges. Colleagues are already translating learning into action, using AI tools and techniques to improve decision-making, efficiency and performance.

Colleagues across multiple areas of the business are delivering early impact, including within Customer Operations, where AI-driven insights are supporting improvements in resource planning and operational efficiency. These early results demonstrate how targeted investment in AI skills is enabling The AA to unlock value at pace.

Louise Benford, Chief People Officer, The AA, commented: “As AI continues to transform the way we live and work, we’re choosing to embrace that change with ambition, clarity and care. Through this investment in our people and their skills, we will work with Multiverse to inspire colleagues across The AA with the confidence to work productively alongside AI, while keeping human judgment, creativity and care at the heart of every decision.”

Nick Edwards, Group Chief Digital Officer, The AA, commented: “Our partnership with Multiverse supports our responsible approach to AI adoption, as we continue to use technology to deliver clear value and scale what works to remain always ahead. It also reflects The AA’s ongoing commitment to preparing colleagues for the future of work, by equipping them with the technical skills, data fluency and cross-functional understanding needed to embed AI effectively."

Euan Blair, Founder and CEO, Multiverse, commented: “The AA’s commitment to ‘Digital convenience with Human care’ is a perfect mission-match for Multiverse. Real AI adoption only works when it is human-centric; we need to meet technology with skills to achieve meaningful results. We are proud to empower these 50 learners with the technical fluency and confidence they need to enhance the service they provide, ensuring that people remain at the heart of The AA’s digital evolution."

Addison Lee is signalling a clear commitment to its team’s long-term development, and a bold shift in its 50-year legacy. The capital’s premier ground transportation and courier provider is moving beyond its roots as a traditional fleet operator to become a data-driven logistics powerhouse, by launching a new training scheme in partnership with upskilling platform Multiverse.

This initiative is the cornerstone of a new strategic direction designed to solve for growth in an increasingly complex urban landscape. By empowering AI and data literacy across its organisation, Addison Lee is evolving its business model to meet the surging demands of a modern, fast-paced London.

Addison Lee is enrolling 20 team members into Multiverse programmes, where they will learn how to use AI and predictive modelling to:

• Anticipate market demand: Moving from reactive scheduling to proactive deployment.
• Optimise urban logistics: Reducing dead mileage and ensuring the most efficient routing for every courier and passenger journey.
• Scale operations: Using data-led insights to identify and capture new market opportunities across the UK.

Programmes include Level 3 Data & Insights for Business Decisions and the Level 4 Data Fellowship, which empower learners with the skills to navigate programming, modelling and analysing data, so they can harness insights that have a measurable impact on the business.

The training scheme will also include the Level 4 AI for Business Value and the Level 6 AI & Machine Learning Fellowship, courses which will help teams to identify ethical AI opportunities and drive adoption of these opportunities across the business.

By applying these learnings, Addison Lee will be able to optimise daily operations, from rota scheduling to demand forecasting, reducing wasted time on the road and turning data insights into tangible business gains.

Patrick Gallagher, Interim CEO at Addison Lee said: “As we mark National Apprenticeship Week at Addison Lee, we’re taking a fresh approach to how we grow our business and prioritise the development of our teams. By integrating data and AI we can more easily predict when and where customers need us and continue to deliver a reliable service across London. On top of that, we will be able to support our drivers more effectively and have the resources and knowledge to drive internal efficiencies across our business.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “Addison Lee is a household name, but their vision for the future is what makes this partnership so compelling. They are recognising that the clearest path to growth lies in the potential of their people. By mastering AI and data, their team is proactively shaping the next era of London logistics and ensuring the business remains a leader in a rapidly evolving market.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Ahead of National Apprenticeship Week, the UK’s premier parcel delivery company, the Evri Group, has announced the launch of a new apprenticeship scheme in partnership with leading upskilling platform Multiverse. Starting in February, the scheme is designed to strengthen data and AI skills across its workforce.

More than 90 team members from various departments will join one of four dedicated pilot programmes that comprise the Evri Group’s newly launched AI and Data Academies. The two academies, which offer both level 3 and level 4 courses, are aimed at those who don’t currently work in AI and data, but who want to build practical, career-enhancing skills in these fast-growing areas.

Learners will gain hands-on skills through Multiverse’s applied learning model, culminating in a final assessment. Those who successfully complete the course will achieve a recognised apprenticeship L3 or L4 qualification in their chosen specialism, equipping them with new skills and knowledge in these areas to apply within their current role.

Lyn Warren, Chief HR Officer at Evri, said: “I'm delighted that we’ve been able to offer these fantastic programmes through our partnership with Multiverse. At Evri, continuous learning and development is a core part of who we are, and we’re committed to giving colleagues every opportunity to grow, build new skills and progress in their careers.

“With AI and data playing an increasingly important role across our industry, this is a fantastic chance for colleagues outside of traditional tech and data roles to gain practical, future-focused skills that can make a real difference in their current roles and beyond.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “AI and data are no longer just tools for tech teams: they are the fundamental building blocks of the modern workplace. By launching these academies, Evri is staying ahead of the curve and ensuring its workforce is equipped for the future of logistics. We are proud to partner with a forward-thinking brand that recognizes that the best way to drive innovation is to invest directly in the people who know the business best.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The disability care and support charity is launching an AI Academy for 34 staff, through upskilling platform Multiverse.

Training will be delivered to teams, including those in finance and HR roles, and those working directly in care homes. This will support the organisation to harness AI to eliminate time spent on manual admin tasks and ensure strong and consistent data handling skills across different departments.

By engaging with AI tools, the cohort will develop the skills needed to streamline and improve accuracy across reporting tasks, note-taking and preparation activities. This will enable them to spend more time on what matters most to the organisation: supporting disabled people, leading teams and delivering high quality services.

Learners will be enrolled on Multiverse’s Level 3 AI-Powered Productivity, which helps teams use GenAI effectively in their daily tasks, driving efficiencies with tools like Microsoft 365 Copilot or Gemini. The Level 5 AI Strategy and Leadership will also help teams to develop and guide AI implementation across the organisation.

Ruth Owen, CEO of Leonard Cheshire, said: “Through our partnership with Multiverse, we are implementing AI tools to transform how we manage mundane and time-consuming administrative tasks that can take time away from the vital care and support we provide. By reducing this burden and upskilling our teams, we also hope to give colleagues more freedom to focus on the work they are passionate about and that has the greatest impact.

“The AI training is one part of a wider modernisation journey we are on as a charity, as we invest in technology at services, for people we support and use by colleagues. This is all about ensuring we deliver the best possible care and support to the next generation of disabled people – transforming what we currently can provide.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “The care and support that Leonard Cheshire provides is crucial to disabled people, and their families, and communities. It’s an absolute honour to be working with an organisation that touches so many lives, and we hope that our training will help them to reach even more of the people that need them most.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

Together the two companies have set an immediate goal to train 100,000 German workers in AI skills. StackFuel delivers training for large corporates like Mercedes Benz, IAV and Telefónica and was founded by Leo Marose and Stefan Berntheisel, who both join the senior leadership within the combined entity. The acquisition is the conclusion of a funding process for the fast growing startup as the team seeks further scale in response to rising demand.

Multiverse and StackFuel’s shared mission contributes to Germany’s ambition to become an AI nation and close the current AI and data skills gap. Upskilling will be decisive for the country, equipping individuals for new roles, enabling companies to enhance productivity and competitiveness, and driving economic growth. IAB research has shown the use of AI could increase Germany’s GDP by up to €4.5 trillion over the next 15 years. Combining Multiverse’s advanced AI expertise with StackFuel’s deep track record in the German market and best in class programme completion rate (92%) will rapidly deliver AI upskilling across Germany’s workforce at scale.

Leo Marose, Co-founder and CEO of StackFuel:

“Germany can prosper in the age of AI, but what is holding us back isn’t desire or technology, it’s the skills of individual workers to make use of new technology. 70 percent of workers in Germany are not offered any AI training and thus lack the ability to fully embrace its possibility. We have built StackFuel to become Germany’s leading online training provider in data and AI. Joining forces with Multiverse now gives us the resources to deliver critical training necessary for workers at an even larger scale, matching the urgency of the challenge. For this reason, we as founders decided to combine our strengths with Multiverse.”

Multiverse is Europe’s only EdTech unicorn and largest AI upskilling platform, partnering with over 1,500 global companies. Its upskilling programmes are aligned to each organisation’s strategic goals and combine AI-driven learning with human coaching. This acquisition forms part of a European expansion strategy for the London HQ’d business, who are a participant in the EU-AI Champions Initiative and thereby have committed to establishing Europe as a global leader in AI development and application. Multiverse GmbH courses have been accredited in Germany (AZAV) and the company has been delivering training there since 2025.

Euan Blair, Founder and CEO of Multiverse:

“There is no more urgent mission than equipping the workforce to win in the AI era. Whether it’s capturing AI’s potential productivity enhancements, or mitigating the risks of labor market transformation, our economies require AI skills at every level of the workforce. Leo and Stefan have built an outstanding product that answers the challenge and is already used by some of Germany’s most recognised brands. The StackFuel team should be incredibly proud of what they’ve built, and excited about the journey to scale that we are embarking on together.”

Multiverse today announced a major expansion of its partnership with DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner. Through this collaboration, DXC professionals in the UK will gain access to bespoke training pathways via Multiverse’s newest offerings – the Applied Leadership Academy and the Engineering Academy – alongside the company’s established AI programmes.

With the pace of emerging technology, DXC recognised the need to equip staff with broader AI skills and a business-first mindset to help unlock new opportunities, improve project efficiency and drive high-performing teams. This collaboration is a core component of its strategy to future-proof its talent and deliver market-leading solutions in the UK.

The upskilling initiative features a suite of programmes from Multiverse designed to address both business and technical needs. Most learners are enrolling in Level 4 AI for Business Value, which trains teams to build and implement AI solutions.

Others will be taking Level 5 Transformative Leadership, a core offering of the Applied Leadership Academy, which gives employees the skills to drive impactful change. DXC is also leveraging the Engineering Academy, with staff on Level 6 Advanced Software Engineering (ASWE) learning essential advanced skills in critical areas like cloud engineering, cybersecurity, and AI. These new skills will not only enable them to launch new products faster, it will also earn them a degree upon completion.

Anne-Marie Wallace, UKI Early Careers and STEM Lead at DXC Technology said: “The integration of AI and emerging technologies is not just an IT challenge – it's a fundamental business transformation. Our partnership with Multiverse is a decisive investment in our people, ensuring our teams possess the high-value skills and leadership capabilities necessary to harness these advancements, drive innovation for our clients, and maintain our competitive edge in the global market.”

Gary Eimerman, Chief Learning Officer at Multiverse, said: “The speed of technological change demands a learning strategy that is both personalised and immediately applicable – which is exactly what DXC is implementing. Our new Academies are designed to transition skills from theory to tangible impact, and DXC’s adoption of these programmes shows a true dedication to creating a future-ready workforce.”

The comprehensive roll-out of these Multiverse programmes solidifies DXC Technology’s commitment to internal talent development and its dedication to staying ahead of the industry curve. By building a workforce proficient in both cutting-edge AI applications and transformative leadership, DXC is strategically positioned to accelerate its digital transformation agenda and deliver market-leading outcomes for its clients.

From its beginning, Atlas was built on a Socratic model to help learners think critically. But as we’ve scaled - reaching more learners than ever before - we recognised the opportunity for it to do more.

This is the next evolution of Atlas. It has moved from being a Socratic guide alone, to becoming an intelligent AI that understands a learner's intent and autonomously decides how best to help.

Following a pilot beginning in July, Atlas now successfully resolves 88.3% of all inbound support queries, like simple scheduling questions, and more than 99% of overall messages spanning both support and learning. Just one per cent of messages that begin with Atlas are escalated to a human coach. The AI coach has also hit a new high of 99% helpfulness rating from our learners.

And for the sensitive moments or thornier problems when you just need to speak to a human, Atlas seamlessly connects to your coach with a summary of the discussion. No qualms.

This is a huge milestone, not just for us, but for the entire conversation around AI in learning. Here’s a look at how we did it and why it matters.

Moving beyond the "bad chatbot"

We've all been there: trapped in an automated chat loop, spamming "speak to a person" because the bot just doesn't understand. The problem with most chatbots is that they aren't built to solve problems, they're built to deflect them.

We wanted to build the opposite. We needed an AI coach that could genuinely help, not get in the way.

That’s why this 88.3% support resolution rate is so important. Rather than being a "containment" metric that ultimately hides user frustration, it's a resolution metric, validated by a 99% helpfulness score. Our learners aren't being "contained": they are getting the answers they need, when they need them.

What does this mean for learners?

Previously, Atlas was primarily a Socratic tutor. But what if a learner didn't need a tutor? What if they just had a quick question about their schedule or where to find a resource?

Atlas can understand and act on the intent behind a question. Atlas now intelligently triages every query and decides what role to play:

• Is the learner stuck on a learning module task? Atlas becomes a Socratic Tutor, guiding them with questions to help them find the solution themselves, using the skills they’ve learnt.
• Is the learner struggling to identify a relevant opportunity for a project? Atlas steps in as a thought partner to help them overcome the "blank page", suggesting high-impact project ideas tailored to their role.
• Is the learner confused about a deadline? Atlas becomes a Support Guide, instantly providing the correct date and resources.

This ability to decide how to help is what makes it a true AI coach. For learners, it’s always available and built to solve their problems, fast.

And it’s working. In October alone, Atlas resolved over 9,400 issues, a 9x increase in the three months since its new support capabilities were piloted.

How Atlas is supercharging our human coaches

We have world-class human coaches. Atlas helps to augment what they can deliver.

We’re using AI to free up our coaches to focus on the high-impact, uniquely human work that no AI can replicate: mentorship, pastoral care, and deep, developmental coaching.

By handling 88.3% of routine support queries, Atlas is giving our coaches their most valuable resource back: time. Coaches who have been using the new Atlas have seen their total message volume fall by 32%. The percentage of their time spent on routine support has dropped from 41% to just 18%.

<block-starlight> "We’ve moved Atlas beyond just Socratic coaching; it is now the first place a learner can go for any question they might have. It understands their intent and knows when it can help them directly, and when to connect them with human expertise.

By handling the vast majority of all the support queries it receives, it gives our human coaches and our support team their most valuable resource back: time. They can now redirect their efforts from routine support to the high-impact, developmental coaching that actually transforms careers."

Cem Gurkan

Senior Product Manager</block-starlight>

What is the impact of all this?

Our learners are feeling the impact every day. With over 23,000 learners asking 1.5 million questions to date, Atlas is delivering instant, accurate, and helpful support 24/7.

But don't just take our word for it. Here's what our learners are saying:

<block-lunardark>“Using Atlas is like having an expert on call, giving straightforward answers and practical pointers. It made apprenticeship tasks feel simpler and more achievable – I used it for assessment clarifications, templates, step‑by‑step guidance and help on tasks when preparing evidence for my portfolio.”

Toni‍

Data learner from a global education nonprofit</block-lunardark>

This is the future of learning we are building at Multiverse: a future where AI and human experts work together to deliver a more personal, supportive, and effective experience than ever before. This new, smarter Atlas is a massive step forward.

Wigan Council is bolstering its teams’ digital and AI strengths by training 30 staff through a Multiverse AI Academy, funded through the Growth and Skills Levy. This cohort will enable the council to improve efficiencies across its departments, helping them to deliver better services for local people by streamlining time spent on manual tasks and relieving capacity pressures on teams.

The new Academy will see staff enrolled on Multiverse’s AI for Business Value programme. This Level 4 course is designed to enable learners to identify opportunities to engage with ethical AI and embeds AI for optimised processes that deliver measurable results. The Academy will also support the council’s aim to reduce digital skills gaps, enabling teams to forecast demand surges and relieve frontline pressures on services, like SEND support for children, that are seeing an uptick in demand.

This training programme follows the council’s ongoing work to modernise its processes and embrace digital technologies and infrastructure that improves inclusivity and connectivity. Investments such as the launch of Technology Enabled Care roles for adult social care will break down silos and make sure people have access to the services they need.

Councillor Nazia Rehman, cabinet portfolio holder for finance, resources and transformation at Wigan Council said: “We are passionate about innovation, so we can provide the best and most efficient services to residents. This new AI Academy with Multiverse is an exciting step forward, enabling our staff to use AI ethically and strategically, as a tool to make the best use of staff time, enabling our teams to do their jobs faster and better while keeping people and our residents at the heart of all we do.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “We are very proud to support Wigan Council in developing its in-house AI capabilities, working towards the meaningful goal of reducing waiting times and improving services for its community. By unlocking efficiencies, councils like Wigan can harness savings to feed back into their services, while protecting staff from the increasing pressures that come with mounting demands.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.

The University of Bath is upskilling 50 employees with the launch of a Data, AI and Leadership Academy with Multiverse. The initiative aims to enhance team members’ engagement with AI tools, equipping them with the knowledge and confidence to use data to boost efficiencies, while delivering improved insights and services to students.

This cohort includes learners from across 21 academic and professional services departments at the university, spanning the faculties of Science, Humanities and Social Science and including Research & Impact Services, Campus Infrastructure, Campus Services, IT, Human Resources and Finance. While learning, the group will also act as champions supporting their wider teams at the University to work more effectively with AI and data.

Building on digital skills developed through an initial training programme with Multiverse earlier this year, the new Academy will see learners enrol into Multiverse’s AI Powered Productivity, Management Jumpstart and DevOps Engineering Jumpstart courses.

The Level 3 AI Powered Productivity supports learners to embrace AI tools like Microsoft 365 Copilot. Management Jumpstart, another Level 3 programme, combines data and AI with management skills to drive informed decision-making and help individuals to become effective people-managers. The Level 4 DevOps Engineering Jumpstart equips teams with the skills needed to build robust digital infrastructure, achieve improved productivity through automation and enhance collaboration between development and operations.

Dr Ghazwa Alwani-Starr, Chief Operating Officer at the University of Bath, said: “We are very proud to be taking the next step in our plan toward AI adoption, a journey which we know will result in improved productivity across our organisation and, critically, better services for our students and staff. Previous cohorts that took part in our pilot have already begun making a substantial impact, with over 50 real time active projects across the university under way. We are excited to see what range of projects this cohort proposes.”

Gary Eimerman, Chief Learning Officer at Multiverse said: “Multiverse’s AI and leadership programmes are perfectly designed to meet the needs of a sector, like higher education, that is facing increasing pressure to improve efficiencies and achieve time and cost savings. Our latest cohort with the University of Bath will be trained to use digital skills to deliver these savings and we look forward to working closely with the organisation in the next stages of its digital evolution.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.