Europcar Mobility Group UK drives significant time savings through AI training with Multiverse

Europcar Mobility Group UK (Europcar), the global mobility player, is driving forward responsible digital and AI adoption through an AI Academy delivered by upskilling platform Multiverse. 

Europcar learners on the programme have already unlocked significant gains in productivity and innovation by embedding tools like Gemini into operational workflows. This has modernised reporting and enabled the team to map order processing more effectively.

Abigail Sly, Pricing Analyst at Europcar, is one individual who has seen benefits from the investment in training, harnessing AI to build a tool to validate rental vehicle details (SIPPs) used for customer reservations. This tool is projected to save 234 hours per year on a process that was previously completed manually. Another learner has improved the speed and accuracy of financial reporting through AI-driven analysis, helping the company to make informed decisions and ensuring customer needs are met effectively.

Discussing her experience with the Multiverse training programme, Abigail said: “Working with the Multiverse team through our AI Academy has been incredibly useful to build critical digital skills that we can apply across many different areas of our work. I’m already putting these skills to the test by improving our internal processes and can’t wait to see how our wider teams grow their digital know-how in other workstreams.” 

Mark Newberry, Transformation & Strategy Director (UK & Ireland) at Europcar added: “At Europcar, we’re committed to ensuring our customers get from A to B safely and efficiently. And we are determined to embrace future-focused technologies and harness AI capabilities that can be scaled across our business to help us fulfil this commitment. The partnership with Multiverse is playing a critical role in ensuring we can maximise the advantages of AI as effectively and efficiently as possible.”

The partnership has seen Europcar employees from the company’s administration, procurement, and operations teams enrolled on the training programme to help standardise AI use across the business and empower staff with the skills to streamline day-to-day tasks through AI. 

Gary Eimerman, Chief Learning Officer at Multiverse said: “"With over 75 years of experience in the motoring industry, Europcar is a business that understands the value of futureproofing employee skills to grow sustainably within a changing market. Our partnership marks the next step in this digital evolution. The time saved and processes transformed by these learners will ultimately be of direct benefit to Europcar's customers.”

Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 340,000 apprentices in AI, data and digital skills since 2016.

Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage

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