Former Big Tech leader moves from New York to London to lead product strategy as Multiverse grows net revenue retention (NRR) to above 120%.
Multiverse, the upskilling platform for AI and tech adoption, today announced the appointment of Jay Richman as Chief Product Officer. Richman, a veteran product leader who most recently led the development of agentic AI systems at Amazon, is relocating from New York to London to take on the role.
As Chief Product Officer, Richman will oversee the continued growth and development of Multiverse’s technology platform. The Multiverse platform has enabled more than 30,000 learners across 1,500 customers to close their skills gaps through an end-to-end solution that unlocks productivity through a mixture of human expertise and a Socratic AI coach, Atlas. Atlas has more than tripled its daily active users in the last year.
Richman joins Multiverse as the next step in a career that has seen him build products at the centre of emerging technology movements multiple times over. He worked on the launch of Hulu, one of the first major streaming platforms, before spending a decade at Spotify, where he was instrumental in scaling the company’s advertising, subscription and podcasting businesses. After helping ready the company to go public, he moved to Amazon, where he focused on building AI-driven systems that create and optimise content through generative and agentic AI.
“Multiverse feels like the right company, in the right place, at the right time,” said Jay Richman, Chief Product Officer at Multiverse. “While much of the tech industry is focused on humans making machines smarter, Multiverse is taking a different bet: building machines that make humans smarter. Central to this is building a great product experience that customers want to keep coming back to, which will help us to scale this mission globally.”
His move to London comes at a time of heightened global competition for tech talent, and demonstrates the draw of the UK capital as a place for companies to scale.
On his move to the UK, Richman added: “As a native New Yorker, I don’t say this lightly, but London genuinely feels like a city on the upswing. The talent density is remarkable and it has become a place where people from all over the world come not just to work, but to build.”
Euan Blair, CEO and Founder of Multiverse, said: "Jay has built technology platforms that reshape how people interact with media, commerce, and content, driving meaningful shifts in behaviour at scale. As we expand our efforts to equip as many people as possible with the skills to seize the opportunities of technology, Jay’s experience building enterprise-grade AI systems deployed globally will be vital. He shares our conviction that AI’s greatest value lies in expanding human capability and judgment, rather than just driving short-term efficiency."
The appointment follows Multiverse surpassing $100 million in revenue in the last financial year, with net revenue retention also now above 120%. The company recently expanded into Germany, with an ambition to upskill 100,000 German workers to help close the widening digital skills gap.
Multiverse has trained more than 30,000 apprentices from customers including Babcock, John Lewis Partners and KPMG in AI, data and digital skills since 2016.
