Speedy Services launches AI Academy to reduce revenue leakage and transform customer service

Speedy Services, the UK’s leading tool and equipment hire services provider, is accelerating its digital transformation with the launch of a new AI Academy. The academy is designed to equip employees with the skills needed to operate more efficiently and elevate the customer experience.

Delivered in partnership with upskilling platform Multiverse, the academy will see 21 employees enrol on a 13-month AI-Powered Productivity programme. The training will help employees automate repetitive admin tasks, such as complex purchase order approvals, freeing them to focus on higher-value, client-facing work, including advising customers on complex machinery.

By mastering tools such as Microsoft 365 Copilot, employees will be able to streamline workflows, reduce administrative delays and deliver more consistent customer service. The programme will also support Speedy Services' broader goal of reducing revenue leakage by 50% through improved, standardised delivery. 

Dan Thompson, Managing Director, Power & Energy at Speedy Hire, said: “At Speedy, AI is reshaping how we operate. This partnership with Multiverse is about building AI capability with the individuals who'll help set the standard for how we work. By giving our people the confidence to use tools like Copilot, we can eradicate inefficient processes, standardise our service delivery, and ensure our workforce has the skills to thrive in a digital-first world.”

The launch builds on Speedy Services' award-winning "People First" culture. Having recently placed 57th globally and 11th in the UK as a Top 100 Inspiring Workplace, the business is ensuring employees feel supported, confident, and skilled in navigating the quickly evolving digital era. 

Jay Richman, Chief Technology and Product Officer at Multiverse, said: “Many companies buy AI tools and hope adoption follows. Speedy Hire is going a step further, building the capability to actually put those tools to use. Twenty-one employees are now getting hands-on with Copilot, learning it inside their actual jobs, not in a classroom. That's how you close the gap between what a business buys and what it actually gets out of AI.”

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