RICS is set to modernise its business operations and enhance productivity with training from Multiverse.
The Royal Institution of Chartered Surveyors (RICS) has partnered with Multiverse to launch a Transformation Academy for staff. A suite of tailored data and AI courses will enable teams to harness data and insights to improve decision-making, enhance operational efficiency, and drive a culture of innovation to improve service for its members.
The academy will provide upskilling opportunities that will support RICS’ mission to modernise its workforce and elevate built and natural environment industry standards. With a focus on both foundational and advanced AI and data skills, the training will enable staff to implement new ways of working and optimise processes.
This will in turn enhance the experiences provided to members from faster, more responsive support to more relevant insights and services. It will also enable RICS to streamline internal reporting and processes, and make smarter, data-informed decisions that strengthen its role as a trusted voice in the built and natural environment.
According to Multiverse’s Skills Intelligence Report 2025, the construction industry loses 26 days of productivity every year, with 33.9% of employees’ time working in data spent ineffectively. RICS is enhancing its workforce capabilities by enrolling teams across three specialised cohorts, each aligned to deliver hands-on experience to ensure AI and data training can be applied to role-specific day-to-day activities.
The Data Cohort will focus on building a strong foundation through the Level 3 Data Insights, Level 4 Data Fellowship, and Level 5 Applied Data Engineering courses. Practical tools like Microsoft PowerBI will be introduced to apply insights in real time.
The Transformation and Project Management Cohort will take the Level 4 Business Transformation and AI for Business Value courses. Meanwhile, the AI Cohort will learn how to apply AI-driven tools to deliver measurable improvements via Multiverse’s Level 3 AI-Powered Productivity and Level 4 AI for Business Value.
Robyn Mckenna, Chief Product Development Officer at RICS, said: “At RICS, we’re committed to equipping our people with the skills and tools they need to thrive in a rapidly evolving landscape. The launch of the Transformation Academy in partnership with Multiverse is a critical step in embedding data and AI capability across our organisation. It will not only improve how we operate internally but also how we serve our members; with faster insights, smarter decision-making, and a stronger foundation for innovation. This is about future-proofing both our workforce and the profession we support.”
Gary Eimerman, Chief Learning Officer at Multiverse, said: "RICS is a world-renowned organisation with a 150-year foundation of supporting a sustainable and insight-led chartered surveyor community. The launch of our training programme underlines this commitment, supporting teams with the digital tools and skills they need to make data-driven decisions, enhance client service and streamline manual processes.”
Multiverse is the upskilling platform for AI and tech adoption, which delivers personalised, on-the-job learning. Multiverse has trained more than 20,000 apprentices in AI, data and digital skills since 2016.
Over 1,500 companies work with Multiverse to deliver a new kind of learning that’s transforming the workforce at scale. Programmes are targeted at people of any age or career stage.
