Multiverse - Free Services: Terms of Use for Employers
1. About these terms
Scope. These terms apply when your organisation uses any Multiverse product or service free of charge, such as a trial, pilot or free tier (together, the “Free Services”). However, these terms do not apply to our free evaluation tools (including our skills scan), which are governed by Evaluation Tools: Terms of Use for Employers, or if you have a Development Partner Agreement with us.
These terms are between your organisation ("you") and Multiverse Group Limited, a company registered in England and Wales at 2 Eastbourne Terrace, Floors 5 & 6, London W2 6LG ("Multiverse", "we", "us"). By creating an account or using the Free Services, you accept these terms. The person accepting these terms on behalf of your organisation confirms that they have authority to bind it.
Other agreements. If your organisation has Subscription Terms (or another negotiated agreement) with us, that agreement governs your paid subscriptions and these terms govern only your use of the Free Services. You are not obliged to buy a subscription to any of our products or services by using the Free Services. If you subscribe, our Subscription Terms (or your negotiated agreement) and the pricing in your Order Form apply from the start date in that Order Form, and these terms stop applying to the products and services you have subscribed to. Features that are available only in paid subscriptions may be shown in the Free Services for preview and are not promised.
2. The Free Services
Access and limits. We give your people access to the Free Services, or part of them, free of charge. We may limit them as we see fit, for example the features available, how many people can use them and for how long. You must use the Free Services only to evaluate them for your own organisation.
As is. You acknowledge that the Free Services are provided on an “as is” and “as available” basis, and that they may be incomplete, may change and may lose or corrupt information. You also acknowledge that we do not provide support, service levels or uptime commitments, and that we have no obligation to retain or back up your information. You should not rely on any output without competent human review. We give no guarantee that the Free Services will be uninterrupted or error free, and we exclude all implied warranties and conditions (to the extent the law allows), including as to satisfactory quality, fitness for a particular purpose and non-infringement.
Changes. We may, in our sole discretion and at any time, develop, enhance, modify, update, suspend or discontinue the Free Services or any part or feature of them with or without notice.
Your systems. The Free Services work with third-party products that you license separately, such as your AI tools. You are responsible for those licences and their configuration, and we are not responsible if they are missing or not working and the Free Services are affected.
Availability. The Free Services are provided in English and only people who live in the United Kingdom, the European Union or the United States are authorised by Multiverse to use them.
3. Using the Free Services
Your people. Each person who uses the Free Services accepts our Acceptable Use Policy when they first log in. You must make sure they follow it.
Restrictions. You will not, and you will make sure your people do not: (a) use the Free Services or their outputs to make or support a decision about an individual’s employment (including hiring, promotion, pay, performance management, disciplinary action or redundancy), other than offering that individual learning or development opportunities, or to identify or infer any individual’s emotions or intentions; (b) use the Free Services or their outputs to develop, train or improve a competing product or service, or any AI system or model; (c) modify, make derivative works of, reverse engineer, decompile or try to discover any part of the Free Services; or (d) resell the Free Services, share login details or give access to anyone outside your organisation. You must also comply with applicable laws, including export control and sanctions laws.
4. Information
Ownership. We and our licensors own the Free Services, including the insights, analyses, usage data, logs and other analytics they generate about your organisation and your people. These terms give you a limited, revocable, non-transferable right to use the Free Services pursuant to these terms. You keep ownership of the information you give us, and you confirm that you have the right to give it to us. You may use any report or output we make available to you about your people for your internal business purposes (provided that use does not breach any restrictions in Section 3 above), but you must not share it outside your organisation without our permission.
Feedback. If you give us feedback or suggestions, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction or attribution.
Personal data. Each of us is an independent controller of the personal data it processes in connection with the Free Services and is responsible for its own compliance with data protection law. We are not your processor, and we give your people our own privacy information directly. We use information provided through the Free Services, and the content the Free Services generate in response, to run, support and improve the Free Services and our other products and services. We may create anonymised data from it, meaning data that cannot be traced back to you, your people or any other individual, and use that data for the same purposes. Our privacy notice explains how we use personal data: https://www.multiverse.io/our-policies/privacy-policy-uk
Model training. We do not allow any third party, including any AI provider we use, to train its models on information provided through the Free Services.
Security. We use appropriate technical and organisational measures to protect the information provided through the Free Services, including encryption in transit and at rest, access limited to authorised personnel who need it and are bound by confidentiality, and regular testing of those measures. If a security incident affects your information, we will tell you without undue delay.
Confidentiality. Each of us will keep the other’s confidential information confidential and use it only for the purposes of delivering or using the Free Services. Our confidential information includes the Free Services and anything we show you that is not yet public. We treat information provided through the Free Services as confidential. This does not apply to information that is public, was already lawfully known to the recipient or lawfully received from a third party, or must be disclosed by law. These obligations continue after the Free Services end.
5. Liability
Nothing in these terms limits or excludes either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
Neither of us is liable to the other for any loss of profit, revenue, business, goodwill or data, or any indirect or consequential loss. Otherwise, each party’s total liability to the other arising out of these terms or in connection with the Free Services is limited to £100.
6. Ending use of the Free Services
You can stop using the Free Services at any time by cancelling your account. We can end your access at any time by telling your administrator, and we may suspend or end it immediately if we reasonably believe that you or one of your people has breached these terms or the Acceptable Use Policy, or if your use threatens the security or stability of the Free Services. When your access ends, we will keep, delete or irreversibly anonymise the information you provided in line with our privacy notices, unless otherwise agreed within your commercial terms. Sections 4, 5 and 7 survive the end of your access.
7. General
Changes to these terms. We may update these terms by telling your administrator or posting the update on our website. We will give reasonable notice of any material change before it takes effect. If you keep using the Free Services after an update takes effect, you accept it.
Entire agreement. These terms are the entire agreement between us about the Free Services and replace anything said or written before, including by our sales team and in product documentation or roadmaps. You confirm that you have not relied on anything we said or wrote that is not set out in these terms. This does not limit liability for fraud. Anything we say about future features or releases is an intention, not a commitment.
Other terms. Nobody else can enforce these terms. We may transfer them to another Multiverse group company or in connection with a sale of our business; you may not transfer yours without our consent. Any notice that we send will go by email to your administrator. Neither of us is responsible for delay or failure caused by events beyond its reasonable control. If we do not act on a breach straight away, we have not given up our right to act later, and if any part of these terms turns out to be unenforceable, the rest still applies.
Governing law. These terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.