AI 56: How a Multiverse Paralegal automated the NDA review process

For prospective Multiverse clients, being able to share confidential information is essential, so they can confidently discuss skills gaps in their business, how they’re currently using AI, and where they need the most support. They typically ask for a non-disclosure agreement (NDA) - something Sam and the Multiverse Legal team were ready to handle. 

But this was a slow process.

“When a customer needed an NDA,” Sam explains, “they would often share their own templated version. That required a manual legal review, and due to the volume, it would create a 1-3 day turnaround time.”

Sam and the team would spend an hour thoroughly reviewing each NDA. This didn't just eat up time, it meant teams had to wait longer to start conversations and get to work with clients. In short, the longer an NDA took to approve, the longer customers waited to start upskilling their teams.

Sam knew this needed to change, and saw an opportunity to connect two systems using AI: Ironclad, a contract management system, and Wordsmith, a legal AI tool that reviews contracts against a pre-submitted customer playbook. “The key for me was to get Ironclad and Wordsmith talking,” Sam says. “How do we get that file between one tool and the other? And how do I get it back?”

So, Sam got to work. To start with, he developed the NDA playbook with the Legal team, defining exactly what was acceptable and what needed flagging. “I uploaded the playbook to Wordsmith,” Sam says, “and turned it into an AI agent, which can review and edit NDAs, generate a summary of any potential areas to address, and populate our company details.” He then built an automated trigger in Ironclad, which sends the NDA to Wordsmith once uploaded, and back again once reviewed by the AI agent.

“The turnaround time dropped from 72 hours to five minutes”, Sam explains. “Now instead of fully reviewing NDAs ourselves, we’re reviewing the AI agent’s first pass at them.” This has freed up time for both the Legal and customer facing teams, so they can focus on areas where they can add deeper strategic value.

Beyond speeding up the process, Sam also reflected on how it’s inspired a cultural shift in the wider team. “It’s definitely motivated colleagues to lean more into automation. For example, teams across the business now go to the Ask Legal channel in Slack.” This AI-powered Slack chatbot uses an internal knowledge base to answer queries. “We just need to review and approve the output it shares.” Win-win for Legal, win-win for Multiverse.