Case studies

The goal

Cheshire West and Chester Council relies on a huge range of data to manage and underpin service delivery and has hundreds of employees working with data every single day.

In partnership with Multiverse, the council ran a skills assessment to identify if there were areas in which the use of data could be improved through training.

"Using data effectively is essential in local government for enabling us to deliver the best possible services to residents: it helps us understand where the challenges and the opportunities across our diverse range of services are. But harnessing data requires skills and the right organisational culture."

The solution

That skills scan found that, while many employees were analysing data, less than 10% were engaging in predictive analysis. It offered a huge opportunity for the council to make the most of the data they had to better predict service demand, deliver an enhanced service to residents, and inform budget planning.

"We know that data skills are in short supply across the economy, that’s why training our in-house colleagues is so important as they are the people who understand our services. Being able to identify where those data skills will make the biggest impact is a great first step."

The results

Now, having enrolled more than 70 colleagues from a range of services onto data apprenticeships, new data skills are unlocking valuable insights about the needs of residents and communities, enabling the council to deliver focused digital and transformation programs.

Services are benefiting from a saving in staff time on data management tasks and the Council is seeing wider impact from the creation of the new, Council-wide Data Hive network, supported from the central data science and engineering hub.

The goal

CBRE is a global leader in commercial real estate and investment management. With services, insights and data that span every dimension of the industry, they create solutions for clients of every size, in every sector and across every geography.

"We're always challenging ourselves at CBRE to be market leaders, and data plays a huge role in this. We're always challenging ourselves at CBRE to be market leaders, and data plays a huge role in this. Leveraging data to turn insights into impact is what keeps CBRE ahead of the curve. "

The solution

Of CBRE's 4,000 employees in the UK, a growing number are enhancing their data skills with Multiverse. By honing in on key data tools, including PowerBI, SQL and Python, CBRE employees gained new and impactful skills to leverage data and increase efficiency.

Learners represent all levels of seniority, from Analyst to Director - and work across a variety of business functions including A&T, Residential, Business Services and Environmental Consultation.

"Data Fellowship apprentices are leading the way. They are helping us to build a data culture at every level of the business by learning and applying their skills and knowledge in their teams, as well as sharing insights and ideas with colleagues cross-functionally."

The results

Time and money saved through increased efficiency

In one example, an apprentice automated a risk assessment process which will save over 80 days of work at a Senior and Director level.

Another apprentice was able to automate reports using their new skills - resulting in 8.5 days of work saved for one report, equating to an annual saving of £15,000.

Improved employee and client satisfaction

84% of learners agree that they have increased their ability to add value to clients, and 100% say they feel confident using their new data skills.

"The Multiverse Data Fellowship programme is integral to our data and digital transformation strategy and I'm continuously impressed with the quality of outputs we see from the apprentices. They're driving real business impact for internal and external clients whilst also developing their own toolkits and career pathways. For anyone looking to hone their data analyst skills or reskill into a data role and apply their learning - this programme is for them."

The goal

In tech, there’s huge demand for data experts as businesses strive to maximise their data capabilities. Businesses are increasingly exploring new and innovative ways to build and retain data expertise, by bringing in new talent and upskilling existing employees.

Just Eat, a leader in online food delivery marketplaces, partnered with Multiverse to tackle the challenges facing the industry and achieve their strategic goals.

The solution

Welcoming more people into digital roles with tech apprenticeships

Just Eat launched a focused data upskilling programme, in partnership with Multiverse, to enable their employees to become data experts.

Apprentices are trained to use key data tools including PowerBI, SQL and Python.

Over 120 Just Eat employees have enrolled on the Multiverse data upskilling programme, across a wide range of different business units including Tech, Customer Operations, Sales and HR.

"Our team has really benefited from the upskilling that Multiverse has provided. Natasha has been able to develop skills in data analysis, as well as expand the skill set within our team and provide new, useful insights into the projects we are working on."

The results

Accelerating data skills

Apprentices are fully realising the benefits of upskilling, with 86% of apprentices using their new data skills on a daily basis.

"Before starting, my experience with data was limited - but now, I have the ability to extract, analyse and interpret data myself, and use the language of data to ask the right questions."

Increased productivity

Just Eat apprentices are using their skills to generate impact. In one example, an apprentice used SQL to automate an audit process - reducing a 2-day long process to just 3 hours.

Outstanding apprentice results

Through the support of their Multiverse coaches, an incredible 80% of apprentices have achieved a distinction result.